TSC TC300 Jewelry Label Printer Network Setup - Guide

Introduction

This guide walks you through setting up and configuring our Jewelry label printer for network (Model TSC TC300).

Make sure you have the following by your side before starting the setup:

• A Windows computer (10/11)

• TSC TC300 Printer with power supply and network cable.

• Ribbon (Carbon ribbon)

• Jewelry label roll

• Have Printdesk installed

• Have Advanced IP Scanner installed

Download the full product manual here.

Connecting the printer (Network)

The printer needs to be connected to power using the included 24V power supply.

Also, the printer has to be connected with a network cable, which plugs straight into the back of the printer and into a router or switch.

Port overview (from left to right)

• LAN Port (RJ-45) - Relevant for this guide

• USB 2.0 (type B) - (not used)

• Parallel port (not used)

• Serial port, RS232 (not used)

• 24V DC Power input

• Power switch (main switch)

Mounting the label roll/media

You need to use special jewelry labels and a kind of carbon paper for this printer type, which you can order through our webshop.

Open the printer by pressing the two side buttons toward you at the same time, so the top unlocks and can be lifted.

Now you can put your label roll on the holder by pushing the holder’s arms to the side so there’s room for the roll, and then mount it on the holder through the roll’s hole. *Marked with yellow*

Pull the end of the roll out of the printer so it hits the rubber roller at the front. *Marked with purple*

Make sure the label roll’s sides are between the adjustable holder, which can be loosened/tightened with the wheel to the right. *Marked with orange*

This makes sure the label roll doesn’t feed out crooked, but stays in a straight line all the way.

Adjust the label sensor so it’s securely in the middle under your label. *Marked with green*

This video from TSC can be used as a guide – it doesn’t show the type of labels you use for jewelry in the video, but the process is pretty much the same.

Mounting the carbon ribbon

When the printer's top is open, you can open the top shield that's towards the front.

Here, you install the included empty cardboard roll that's used to wind up the used carbon paper. The holder is spring loaded, so you'll need to press it a bit to the right to make space for the roll. After that, you can rotate the roll around until it sits firm on the holder and spins along with it as it should.

Next, you can open your new roll of carbon ribbon and lock it onto the lower spindle holder, which is right underneath and accessible from the printer's interior.

For more pictures and details, see the printer's manual pages 24-26.

Printer driver installation

Before you can use the printer, you need to install the required printer driver.

Be aware that this printer only works on Windows computers running Windows 10 64-bit or newer. According to the manufacturer, the printer can also be used on a Mac, but we don’t support this setup. If you can get it to print from your Mac yourself, it’ll also work in our system.

Before you download the driver and get started with installation, open Advanced IP Scanner and find your printer’s IP address. The printer’s name will most likely show as "TC300" or "TSC300".

When you’ve found the printer’s IP address, download the driver below.

TSC TC300 Printer Driver (Official Site)

Then follow the installation instructions shown by the installer.

Remember, the printer is set up as a network printer, so pick network setup in the installer.

When the driver installation is complete, you should be able to see it in Windows under "Printers & Scanners".

Setting up label options on the driver

Before you can print correctly on the labels from C 1ST, you need to set the label dimensions in the printer driver to tell Windows what size/format you’re printing on.

1. Open Printers and Scanners in Windows.

2. Find your printer on the list (By default, it's called TSC TC300)

3. Click Manage under the printer.

4. Go to Print settings from the menu.

5. Under Stock click New and create a new template type.

6. Call it 'Jewelry' and set the following details*
   ​Label Size Width: 106 mm.*
   Label Size Height: 18 mm.*
   *Depends on your label but this is for our type.
   ​Don't change anything else here.

7. Click OK to save.
   ​

   

The following settings should be set under Graphics in the driver. Click Apply to save.

The following settings need to be set under Stock in the driver. Press Apply to save.

Method: Thermal Transfer
Type: Labels With Gaps

Gap Height: 3 mm.*
Gap Offset: 0 mm.

Post-Print Action: Tear Off
*May vary between different labels. Measure yourself.

The following settings need to be set under Options in the driver.
Press Apply to save.

Print Speed: 50.80 mm/sec

Darkness: Leave it at default (7) and only adjust if the print isn't clear enough.

Select printer and format in the C 1ST app

1. Log in to your C 1ST app on your computer and go to Settings -> Print.

2. Under the Price label section, choose your TSC TC300 label printer.
   If you can't see your label printer in the drop-down list, make sure you've installed our print client. Get help installing Printdesk here.

Enter the following:
​Margin: No margin
Size: Custom
Width: 106 mm.
Length (Height): 18 mm.

Note: These settings are only saved locally on your device, so if you set up your printer for LAN to print from multiple computers, you'll need to repeat this on each device.

Adjust the print so it fits your jewelry label

In most cases, you'll need to adjust and shift the print a little for it to hit right on your label and print perfectly straight.

You do this under the print settings and by clicking the Advanced Options button.

Here you’ll usually need to use trial-and-error to find just the right adjustments, since this can vary a lot. In my case, I found that Horizontal Offset should be set to 6.5 mm and Vertical Offset to 1 mm.

You might need to adjust by 1 mm at a time and then save and print a new label from C 1ST to see the result of your change.

Insert your label template in C 1ST

There are two types of templates for our jewelry labels:

• Jewelry label with QR code (Recommended)

• Jewelry label with regular barcode (Supports up to 8-digit barcode)

You just need to insert the code into the Pricelabel template under our print templates.

Kommer snart!

Calibration when you change label/carbon roll

It's important that you calibrate the printer every time you swap the label and/or carbon ribbon to make sure it's still set up and printing right.

But you don't always need to use DiagTool for this, because most of the time you can just do a basic calibration right on the printer:

Do a basic calibration:

1. Turn off the printer using the switch on the back of the printer (Set to 0)

2. Hold down the Feed button on the printer while you turn it on at the back again (Round button left of the LED indicator)

3. Wait for the printer to go from orange to red light and count 5 red blinks before letting go of the feed button.

4. After that, the printer will do a basic calibration.

NB: If the printer doesn't calibrate and spits out blank labels, you've let go of the feed button too late and need to start over. The labels aren't printed on during calibration.

Test your print

When you print your jewelry labels, all the content should be visible and we recommend there's 0.5-1mm of white space around the QR code to make scanning as smooth as possible.

NB: Remember to test your (QR) barcodes with your scanner to make sure they can be scanned easily. If all settings are correct, scanning the codes on your labels should be quick.

Remember, you need a 2D-compatible barcode scanner to read QR codes.

If you don't have one yet, you can buy one through our webshop.