---
title: "Setting up notifications"
description: "See how to turn on notifications, choose who receives which ones, and what each notification means."
url: https://helpcenter.c1st.com/en/articles/10821438-setting-up-notifications
collection: "General"
updated: 2026-10-30
language: en
alternates: [da, sv, nb]
---

# Setting up notifications

See how to turn on notifications, choose who receives which ones, and what each notification means.

Customers 1st can notify you and your colleagues when something requires your attention – for example, a new booking, an item that has arrived for a work card, or a new order from the webshop. You choose which notifications each employee should receive.

## Enable notifications

1.  Go to **Settings** → the **General** tab, and scroll down to **Notifications**
    
2.  Check **Enable notifications**
    
3.  In the table, click the field next to each employee under the notifications they should receive
    

![Notification settings show notifications being enabled and a table of users and events, where checkmarks indicate selected notifications. Visible: Notifications, Enable notifications, Name, Stock level for item below minimum, Pending items for work card received, Stock transfer received.](https://staticfiles.gleap.io/ghelparticle/TwLqrgv5gk1qbuRgmv5o5vhbpV0mfgMv4PqgdklrZr90VcQ2tIyDSh0goF8plJjjjKRnMyiQqv3.png)

For example, notify only the warehouse employee about stock transfers, and only the mechanic about items that have arrived for a work card.

New notifications appear by the **bell** at the top of the system. Click a notification to go directly to what it relates to.

![The Notifications dropdown shows five “Item below minimum stock” alerts, a “Clear all” button, and dismiss icons. Visible: Notifications, Clear all, Item below minimum stock, 5.](https://staticfiles.gleap.io/ghelparticle/ChNoygu4Ok1cVsQzmNaJpXwNOmdD17W7ho7HtPo8PUt23l6xejA6pvyM987GMkzpqeO5WMz7S25.png)

## Overview of notifications

**Item stock below minimum**  
When an item's stock falls below the minimum stock level set for that item.

**Pending item on work order received**  
When you receive items into stock and there are now enough to fulfill a work order with the status New or Pending that is missing that item.

**Stock transfer received**  
When another store in your chain has transferred items to your store.

**SMS reply**  
When a customer replies to an SMS you have sent. Requires SMS reception to be enabled under **Settings** → **SMS and Email**.

**New booking**  
When a customer books an appointment through your booking widget. The notification shows the customer, time, and work order number.

**SMS messages sent**  
When a bulk SMS send is complete. Only the employee who started the send receives a notification—and only if more than one SMS was sent.

**Overdue tasks**  
When a task on a work card has passed its due date without being completed. Only the employee responsible for the work card is notified.

**External message**  
Messages from an external system or integration configured to send notifications to Customers 1st.

**Export ready**  
When a data export you ordered is ready for download. Only the employee who ordered the export is notified.

**Delivery method rejected**  
When another store has rejected the delivery method (pickup, shipping, or transfer) for one of your orders.

**New incoming order**  
When your store receives a new order that needs to be handled as a pickup, shipment, or transfer.

Please note that **Delivery method rejected** and **New incoming order** are only shown in the table if you have the Omnichannel module.