---
title: "Creating new Tickets"
description: "This article shows you how to create new tickets"
url: https://helpcenter.c1st.com/en/articles/3015803-creating-new-tickets
collection: "The proces of a new ticket & a new order"
updated: 2026-10-22
language: en
alternates: [da, nb, sv]
---

# Creating new Tickets

This article shows you how to create new tickets

You can always create a **New order/repair** in the system and see which employee has created the ticket/order, which customer has ordered it, the description of the ticket/order, when the customer must pick up the ticket/order and much more.

**How to create a New ticket/order:**

1.  Click on **Tickets**
    
2.  Then you click on **New order/repair** in the top right corner
    
3.  At last you enter all the desired information you need in each column
    

**A more in depth description is shown below:**

1\. Add a **Customer**  
​  
The top part of the page is where you can add an already existing customer or you can choose to create a completely new one.

![](https://staticfiles.gleap.io/helpcenter/67bc4100bdec4da8846ccbd3/20250318160031_6288.png)

  
2\. The actual description of the **New order/repair**

![](https://staticfiles.gleap.io/helpcenter/67bc4100bdec4da8846ccbd3/20250318160031_4216.png)

After adding a customer, you can add a **Description** or a **Task.**

  
We have an example of a customized template, called **repair**, where you can press **Replace Chain**, which then adds it as a **task**.

These templates can be fully customized, for example if you have many tasks that are the same and do not need any further description.

This is smart if you want to save some time on the description of the tasks.

You can click [here](https://helpcenter.c1st.com/en/articles/3103495-change-task-templates-to-tickets.md) to read more about how to create customized **Template** tasks.

  
To the right of the **Template** and **Description**, you can add a **Start time** and **End time**, what price that was agreed upon and the **Status** of the order.

You can also add a **Task number** for a better overview of the different tasks.

If you leave the space empty, the ticket will be given a generated task number.

Next you can see who is **Responsible** for this ticket/order and add **Tags.**  
Learn more about how to create Tags [here](https://helpcenter.c1st.com/en/articles/3095156-how-to-create-tags.md).  
​

**3\. Products**

At the bottom of the page is where you can add the **Products** that you need, just press **+Add product** or scan the product's barcode**.**

When they are added, it will look like this:

![](https://staticfiles.gleap.io/helpcenter/67bc4100bdec4da8846ccbd3/20250318160031_3046.png)

Here you can add as many items as you need, you can see information on the products and what the profit is, by pressing **Show profit margin**.

Once you have added all the required information, tap **Create** on the bottom left and then you have created a **New ticket/repair.**

Click [here](https://helpcenter.c1st.com/en/articles/3015910-editing-and-deleting-tickets.md) to read more about how to delete and edit created tickets.