---
title: "Return of Gift Cards, Vouchers, and Deposits"
description: "This guide shows how to return a gift card via the checkout, whether the gift card has been used or is unused."
url: https://helpcenter.c1st.com/en/articles/4272633-return-of-gift-cards-vouchers-and-deposits
collection: "Giftcard & Vouchers"
updated: 2026-10-03
language: en
alternates: [da]
---

# Return of Gift Cards, Vouchers, and Deposits

This guide shows how to return a gift card via the checkout, whether the gift card has been used or is unused.

Due to new consumer regulations, customers generally have the right to receive a refund for an unused or partially redeemed gift card or voucher.

Therefore, we have made it super easy to refund a gift card/voucher regardless of whether part of it has been used or not.

**Procedure:**

-   Navigate to the **Customer Module**.
    
-   Click on the **Gift Cards etc tab**.
    
-   Search for the gift card's barcode (enter manually or scan).
    
-   When the gift card, voucher, or deposit appears, you can click on the **Arrow to the right** of the line to **Refund**.
    

You will then be sent to the checkout with the remaining value, which can be refunded. Then, simply choose the payment type for the refund.

![](https://staticfiles.gleap.io/helpcenter/67bc4100bdec4da8846ccbd3/20250318160016_4098.png)

**The refund of gift cards/vouchers is handled in the same way whether they are unused or partially redeemed.**

**It is also possible to refund an expired gift card if the store wishes to do so.**