We want our customers to have the best experience when using the system. That's why we're also here to help if there are problems, general questions, or suggestions for improvements.
Our support is all about helping you help yourself. We're happy to teach and give you the best tips to get things done. If it's something our customers can handle on their own, we encourage you to do it yourself. In the end, this saves you time and makes you need less help from us in the future.
At Customers 1st, regular support during our opening hours is free. You can find more details about what's included further down the page.
You can get help and advice on these platforms:
Support Center with guides
Chat
Phone
Support opening hours:
Monday - Thursday: 9:00 - 16:00
Friday: 9:00 - 15:00
We also have an emergency phone line to help you if you run into urgent issues outside our normal opening hours. Please note, the emergency phone is only for problems that can't wait until the next business day.
If you use the emergency line for issues that aren't directly related to outages or errors on our end, you'll be billed for it. So we always recommend that you first consider if your inquiry can wait.
Sitting there wondering how to use a specific function in the system, or is your printer (bought from us) not working?
In our support center you'll find tons of easy-to-read guides to help with your questions and challenges. So our clear recommendation is to check out our support center for possible help before you reach out to our support team.
If you’ve checked out the support center and didn’t find the help or answers you needed, don’t hesitate to reach out to our support through one of the platforms above.
Before you get in touch, we ask you to do the following:
Restart your equipment: At least your PC. If the issue is with other equipment like printers, we also ask you to restart those and check the cables.
Have your customer number ready (you can find it in the top left corner when you’re logged in)
Be ready with Teamviewer: Have your ID and password ready, so we can quickly connect to you if needed.
When these 3 things are done, you’re ready to contact our support. Thanks for prepping before you contact us!
We provide full support for our system and our integrations to other platforms like accounting programs and webshops.
Plus, we offer full support and guidance on gear and devices bought through us: Computers, receipt printers, label printers, barcode scanners, etc.
At Customers 1st, you’re welcome to use your own stuff like a computer, printer, and barcode scanner. If you do, you’re the one responsible for making sure everything works. Our support is happy to guide you on how to set it up for the system, but we can’t install, troubleshoot, or take responsibility if it doesn’t work as intended.
If a printer can print a test page from the computer and independently of Customers 1st, our support is happy to guide you on how to make it print from the system. If we’re not familiar with the printer, there could be setup variables we don’t know about or can’t be responsible for.
When you start out as a new customer with Customers 1st, we help set up print templates the way you want and need them, and we import product and customer data from another platform if you need that.
If you need changes to this later on, it’ll be a paid task going forward. The price depends on how big the task is and how much time we expect it’ll take.
We bill per started hour at a price of 795,- DKK excl. VAT.
Below you can see examples of paid tasks:
Change of print templates (after the first time during onboarding)
Import of data (after the first time during onboarding)
- This means the file we receive is a compatible .csv file containing all the columns expected to be imported.
Installation and setup of necessary software incl. Printdesk, printer drivers etc. (possibly on a new/extra computer not bought from us)
Specific development task (extra features)
Special task (after agreement with support)
