When we set up an integration between us and your webshop, there will naturally be questions about how it works.
We’ll always refer to our features page, where you can read about exactly what the integration with your webshop can do.
Below you’ll find some points you need to be aware of about the integration.
All updates happen live. When stock is synced or products are updated/created between us and the webshop, it all happens live. Remember to refresh the page in the system (F5 button) to see changes take effect.
Product number must match item number/SKU in the webshop. If this number doesn’t match, it won’t send updates across.
There’s no bulk update. When the webshop is set up, there’s no automatic update, and your stock isn’t moved from one system to the other. If you want items to be created in the other system, you have to export/import them manually. We can’t help with importing items to the webshop. We can, however, help with importing items from webshop to our system when it comes to invoicing.
Updates between systems don’t run automatically either. That means if we get data sent from the accounting program, it won’t automatically be sent on to the webshop.
Lagersync only updates the stock number. When there’s a change in stock, only the actual quantity gets updated. We don’t transfer customer info or orders between systems.
Sale price isn't synced. Our sale price works together with the campaign module in our system and doesn’t connect to the webshop unless you have WooCommerce as integration.
Plugins, custom code, etc. can cause the integration to fail. We can’t take that into account or be responsible for it. Be aware and ready that some plugins or custom code might need to be replaced if needed. We’re also limited by what each webshop can do technically.
The integration does what’s described on our features page. If it’s not on the page, then it’s not something the integration currently does or handles.
We don’t generally support webshops or help with export or similar stuff.
Getting custom things built for your integration is a paid task and something we're happy to talk about, but you'll be invoiced for the job.
It's not possible to update through a 3rd party. That means if a webshop is set up for external inventory management, you won't be able to update a product from the webshop, through the inventory system, and into Customers 1st.
Here are a few points we'd recommend if it were our shop and webshop.
Consider whether product updating/product creation makes sense. For most people, the fastest way is to export and import products.
Do an export / import. If you want to get your products from, say, our system into your webshop, then use our export page under Statistics and download it as an Excel sheet. Adjust it so it matches your webshop's import format and upload.
Tip: You can add image links already in the import file, so you won't have to edit each product later.
