---
title: "Data import: Here’s what you can expect"
description: "Here we’ll tell you what we can import when you’re a new customer, plus a guide on how your import file should look before you send it to us."
url: https://helpcenter.c1st.com/en/articles/5542785-data-import-here-s-what-you-can-expect
collection: "Video Guides"
updated: 2026-10-27
language: en
alternates: [da, sv, nb]
---

# Data import: Here’s what you can expect

Here we’ll tell you what we can import when you’re a new customer, plus a guide on how your import file should look before you send it to us.

When you or we import files into Customers 1st, there are a few requirements that need to be met before it can work. This guide won’t go in depth about _how_ you do it, but if you're interested in that, check out [here](https://helpcenter.c1st.com/da/articles/5373419-import-af-varer-til-lagermodulet.md).

## **What can be imported?**

We can import the following files into the system:

-   Products
    
-   Customers
    
-   Gift cards
    
-   Customer-products (products attached to the customer)
    

We can't import customer, sales, or case history.

## **The import file**

We import files based on rows and columns in Excel (CSV file). That means column A for example is chosen as the product's SKU/item number, etc. See example:

![](https://staticfiles.gleap.io/helpcenter/67bc4100bdec4da8846ccbd3/20250318160404_6968.png)

We import the data we get and can't account for what's missing from the file.

**NOTE:** Customers 1st doesn't have variant management. All products come in a flat structure. However, it's possible to put products in a "family" and link them together without a main product. Read more about it [here](https://helpcenter.c1st.com/da/articles/5542883-sadan-inddeler-du-varer-i-varianter.md).