---
title: "System requirements and hardware requirements"
description: "Here you will find a list of our system and hardware requirements to get the most out of our platform. This includes requirements for printer setup."
url: https://helpcenter.c1st.com/en/articles/8005170-system-requirements-and-hardware-requirements
collection: "Hardware & equipment"
updated: 2026-10-20
language: en
alternates: [da, sv, nb]
---

# System requirements and hardware requirements

Here you will find a list of our system and hardware requirements to get the most out of our platform. This includes requirements for printer setup.

To be able to use our quick-print program called Printdesk.

[Printdesk](https://helpcenter.c1st.com/da/articles/6454002-installation-af-printdesk-automatisk-in-app-print.md) is only required if you wish to use the quick-print function or use a Worldline (formerly Bambora) payment terminal.

For Printdesk to function optimally, we require that your computer has:

* * *

## Computer Requirements:

-   A 64-bit operating system
    
-   Min. 8GB RAM
    
-   Windows 11
    
-   Mac OS X 10.11 (El Capitan) or newer.
    
-   Internet connection of min. 25/15 mbit. (Wired or Wireless)
    
-   _Note: Older versions of Windows, based on Windows XP, Vista, 7, 8 or 8.1 are no longer supported by either Microsoft or Printdesk._
    

* * *

## Requirements for receipt printers:

-   Must be connected to the device via USB or Network (LAN port)
    
-   If a cash drawer is to be connected and functional, there must also be an RJ11/12 port for the cash drawer.
    
-   Use 72/80mm receipt paper.
    
-   **\*All printers to be used in the system must be installed/set up locally on the device and be able to print a test page from the printer overview in Windows.**
    
    **We can only use printers that the computer can see, and we do not guarantee that some printers will work correctly.**
    

_We have good experience with receipt printers from Star, Epson, Citizen and Brother._

* * *

## Requirements for label printers:

-   Must be connected to the device via USB or Network (LAN port)
    
-   Must print thermally (with heat)
    
-   **\*All printers to be used in the system must be installed/set up locally on the device and be able to print a test page from the printer overview in Windows.**
    
    **We can only use printers that the computer can see, and we do not guarantee that some printers will work correctly.**
    

_We have good experience with label printers from Zebra, Brother and Citizen._

* * *

## Requirements for other printers:

-   Must be connected to the device via USB or Network (LAN port)
    
-   If you are using a multi-tray printer (for example A4, A5 and A6) a printer profile must be set up for each tray so that we can print correctly to the correct format.
    
-   **\*All printers to be used in the system must be installed/set up locally on the device and be able to print a test page from the printer overview in Windows.**
    
    **We can only use printers that the computer can see, and we do not guarantee that some printers will work correctly.**
    

_We have good experiences with label printers from Zebra, Brother and Citizen._

* * *

## Requirements for barcode scanner

-   Must function as a direct scanner (Human Input Device)
    
-   Can be either wired or wireless.
    
-   Must be connected via USB.
    

_We have good experiences with label printers from Zebra, Metapace, Datalogic and others._

* * *

## Requirements for cash drawer

-   Must be able to connect to your receipt printer via RJ12 cable.
    

* * *

### Requirements for internet connection

-   We recommend 30/30 mbit - however minimum 25/10 mbit.\*
    
-   A stable connection (with less than average 50 ms. ping.)
    
-   Wired internet to stationary computers and terminals.
    

\*This should be higher if you expect to have more than 3-4 devices running on our system simultaneously.

**If you have the option, we recommend internet via Coax or Fiber.**

**We advise against using ADSL or mobile broadband solutions, as speed and latency can typically fluctuate more.**

* * *

### **Requirements for iOS Devices (Apple iPad/iPhone)**

-   Must be on iOS/iPad OS 17 for us to guarantee support.
    
    [Read more about this on Apple's website.](https://support.apple.com/da-dk/guide/ipad/ipad213a25b2/ipados)  
    ​  
    ​_Due to outdated security in older models' browsers, it is not certain that older models with older versions of iOS/iPad OS can be supported._
    
    _If your device can log in to_ [_https://c1st.com/login_](https://c1st.com/login) _it will in all likelihood work._
    

* * *

### **Remember that we offer an inspection of your existing equipment, which ensures you reuse as much as possible of the existing equipment if you switch to us.**

### **Contact our sales team at 33 60 85 86 to learn more and book an inspection**