---
title: "The process of creating a new ticket"
description: "This article shows you the process of creating a new ticket and a new order"
url: https://helpcenter.c1st.com/sv/articles/3083535-the-process-of-creating-a-new-ticket
collection: "The proces of a new ticket & a new order"
updated: 2026-10-29
language: sv
alternates: [da, en]
---

# The process of creating a new ticket

This article shows you the process of creating a new ticket and a new order

Here is a detailed guide to the process of creating a ticket/order and what the various steps contain and what they mean.  
For more information on how to create a ticket/order, click [here.](https://helpcenter.c1st.com/en/articles/3015803-creating-new-tickets.md) You can also get more information on how to edit or delete a ticket/order by clicking [here](https://helpcenter.c1st.com/en/articles/3015910-editing-and-deleting-tickets.md).

# **1\. New ticket**

Once you have created your new ticket/new order, you can always find it under **New ticket**, as you can see in the example below. Here you can see all the new and ongoing tickets/orders, with a small description of the task, task number, who the customer is, who is responsible for the task and when you have agreed that the customer should collect the ticket/order.

![](https://staticfiles.gleap.io/helpcenter/67bc4100bdec4da8846ccbd3/20250318160032_6373.png)

# **2\. Mark as done**

  
When you have finished the ticket/order, press **Mark as ready** on the ticket/order you have finished.  
Then you get redirected to a pop-up window that looks like the picture below.  
Here, you can change the status of the ticket/order. You can either choose **Ready for costumer** or **Done** in the drop-down menu.

  
You can also choose if you want to send an automatic text message to the customer by checking the box next to **Send text to the customer**  
You can change these text templates yourself. For more information on how to make automatic text message templates yourself, click [here](https://helpcenter.c1st.com/en/articles/3091492-how-to-make-text-message-templates.md).

![](https://staticfiles.gleap.io/helpcenter/67bc4100bdec4da8846ccbd3/20250318160032_1848.png)

# **3\. Ready for costumer**

  
When you have changed the status to **Ready for costumer**, checked that the **Telephone number** is correct and checked the automatic text message is correct, you then press **Mark as ready**. Our system then sends the text to your customer, and your ticket/order gets transferred to the **Ready for pickup** section.  
If you choose the option **Done** you will be directed to the **POS** section, and the customer can now pay.  
​

![](https://staticfiles.gleap.io/helpcenter/67bc4100bdec4da8846ccbd3/20250318160032_6072.png)

# **4\. Mark as done**

  
The last step in the process of making a ticket/order is the **Finish and pay** step, where the customer pickup the item and pays.  
Here you can create automatic service reminders, so that your customer always knows when it is time for visiting the shop for a service, if you are selling a customer unit.

![](https://staticfiles.gleap.io/helpcenter/67bc4100bdec4da8846ccbd3/20250318160032_6838.png)

If you later on wanna go back to the ticket/order and maybe check the customers personal information you can easily do that, by going to the **All (incl. closed)** section.

Here you can see all your **New ticket**, **Ready for Pickup**, **Waiting** and **closed/completed** tickets/orders.  
​

![](https://staticfiles.gleap.io/helpcenter/67bc4100bdec4da8846ccbd3/20250318160032_9194.png)

  
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