When you create a ticket you can add products/items automatically with Fixed product lines. So when a very simple task needs to be made, you can create the ticket faster. For example you can create a Fixed product line where you can add working hours, so your co-workers easily can add the hours they have worked on a ticket.
How to add products/items to tickets?
Click on Settings in the bottom left corner
Then you press on Tickets and go to Fixed product lines
Here you have an overview of your Fixed product lines. These are the ones that are being added automatically, when you create a ticket.
To add a Product/item, click on +Add Product. Search for the specific product, you would like to be added to all your tickets. You can for example add fees and labor wages.
You can choose to insert a custom price or just use the price already inserted on the added procuct. Just check the box next to it and insert a price.
When finished, click on Save.
Here's what it looks like when you create the ticket:
For more information on how to create a New ticket, click here.
